unable to view the service

Bruce,
We were unable to view the church service last week. When we clicked on the webcast icon it brought up the media player, but the only choices on it were music we had already downloaded to our desk top. I am not sure what we need to do to view the service. We never had that happen on the old web site. Is there something else we need to do to our media player or am I not seeing where to go once the media player comes up? Your help would be appreciated.
Thanks,
LeAnn and William